Refund & Returns Policy
Overview
We want you to be completely satisfied with your purchase from Bushcraft Magazine. If you are not happy with your order, please review our policy below or contact us at team@bushcraftmagazine.com.
Subscriptions
To cancel a subscription, see Cancel a subscription.
Back Issues & Merchandise
You have the right to return physical products within 14 days of receipt, in accordance with the Consumer Contracts Regulations 2013. To be eligible for a return, items must be unused and in their original condition and packaging.
How to initiate a return
- Contact us at team@bushcraftmagazine.com with your order number and details of the item(s) you wish to return.
- We will provide you with return instructions.
- Post the item(s) back to us within 14 days of notifying us.
Return shipping costs
The customer is responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked delivery service as we cannot be held responsible for items lost in transit.
Event Tickets
Event tickets are non-refundable once purchased, except where the event is cancelled or rescheduled by us. In the event of cancellation, a full refund will be issued. If an event is rescheduled, tickets will be valid for the new date; however, you may request a refund if the new date is unsuitable.
Workshop Bookings
Workshop bookings may be cancelled up to 7 days before the workshop date for a full refund. Cancellations within 7 days of the workshop are non-refundable but may be transferred to another person. Please contact us to arrange a transfer.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including any return shipping costs.
Refund Processing
Refunds will be processed to your original payment method within 14 days of receiving the returned item(s). Please allow additional time for your bank or payment provider to process the refund.
Contact Us
If you have any questions about our refund and returns policy, please contact us at team@bushcraftmagazine.com.